Frequently Asked Questions

Find quick answers to your questions about our hosting services, features, and support.

General Questions

What is included with every hosting plan?

All plans include free SSL certificates, a 99.9% uptime guarantee, 24/7 expert support, and one-click installations for popular platforms like WordPress.

Do you offer a money-back guarantee?

Yes, we offer a 30-day money-back guarantee. If you’re not satisfied with our service, you’ll get a full refund – no questions asked.

Can I upgrade my hosting plan later?

Absolutely! You can upgrade your hosting plan at any time with no downtime. Contact our support team, and we’ll handle it for you.

Technical Questions

What kind of servers do you use?

We use the latest generation Intel Xeon processors with SSD storage for fast, reliable performance. All servers are optimized with advanced caching and run PHP 8 for maximum compatibility.

Can I install custom software on my hosting account?

Yes, with our VPS and Dedicated Hosting plans, you can install custom software. For Shared Hosting, you can use our one-click installer to set up supported applications.

Do you provide automated backups?

Yes, we provide daily automated backups to ensure your data is safe. You can also create on-demand backups through your control panel.

Billing and Account Questions

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, Amex), PayPal, and bank transfers for annual payments.

Can I cancel my account at any time?

Yes, you can cancel your account at any time. For cancellations within the first 30 days, you’ll receive a full refund as part of our money-back guarantee.

How do I renew my hosting plan?

Renewals are automatic unless you choose to cancel. You’ll receive an email reminder before your plan is renewed.

Support Questions

How can I contact your support team?

You can reach us 24/7 via live chat, email at support@utaria.com, or phone at 1-800-UTARIA.

Do you offer migration assistance?

Yes, we offer free migration services to help you move your website from your current host to Utaria without any hassle.

Do you provide WordPress-specific support?

Yes, our team specializes in WordPress hosting and can assist with setup, troubleshooting, and performance optimization.

Still Have Questions?

Contact our support team, and we’ll be happy to assist you!

Contact Support